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About us

Thoughtful hospitality. Ethical operations. Elevated experiences.

Built by Operators.
Grounded in Values.

We’re a Toronto-based boutique agency helping restaurants and event clients bring clarity, creativity, and care to every guest experience.

We’re not just event planners or consultants. We’re strategic thinkers and calm doers — the people who bring order to the chaos and clarity to the process. Our work is driven by your vision, your values, and your goals.

Rachel Cohen
Rachel Cohen

Co - Founder &
Principal Consultant

James Miller
James Miller

Co - Founder &
Principal Consultant

Our Mission

Mindful Hospitality was founded with a simple belief: great hospitality starts behind the scenes — with strong systems, empowered teams, and intentional leadership. Whether you’re reimagining a restaurant or planning a once-in-a-lifetime celebration, our role is to support your vision while making the experience easier, smoother, and more successful.

Who We Are

We’re hospitality professionals turned strategic partners — planners, consultants, and service leaders with a combined background in:

🌱 Restaurant management and operations

🌱 Event planning and on-site production

🌱 Bartending, service training, and client experience

From day one, we’ve been committed to offering our clients more than just service — we bring structure, insight, and care to every engagement.

Our Values

We believe hospitality should never be wasteful, chaotic, or performative — and that the best results come from calm, collaborative execution.

Value What It Means for You
Ethical Operations Transparent pricing, honest partnerships, fair pay
Sustainable Choices Low-waste planning, thoughtful vendor selection
Empowered People We train and support the teams who serve your guests
Creativity with Purpose Every detail supports your guest experience

Who We Work With

🌱 Restaurant owners & general managers ready to improve systems or reset their business

🌱 Couples & private hosts planning intimate, meaningful events

🌱 Brands & agencies creating pop-up experiences or high-impact activations

Let’s Work Together

Whether you're navigating an operational challenge or planning an unforgettable experience, we’d love to help.

Get in Touch